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Weaving your IT Dream

Useful Resources

SME Toolkit Malaysia

SME Toolkit
  • Customer Satisfaction Survey Form (example 1)
    An effective customer satisfaction survey program should focus on measuring customer perceptions of how well the SME delivers on the critical success factors and dimensions of its business. These usually include factors like service promptness, product quality, staff responsiveness, and understanding of the client's problems and expectations. The document that ...
  • Customer Satisfaction Survey Template (Video)
    This video shows a brief Customer Satisfaction Survey designed to help benchmark current levels of satisfaction. Download Now! SME Toolkit users are also eligible for a discounted subscription to the full set of Demand Metric tools.

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